Shipping policy

Order Processing & Shipping

Orders are typically processed within 2–4 business days after they are placed. Overnight shipping orders require up to 24 hours for processing.

Overnight orders placed after 12:00 PM CST on Fridays will be processed the following business day. Orders are shipped from Lewisville, Texas OR Arvada, Colorado.

If you need your order sooner, please select Priority Shipping at checkout. Priority orders are typically shipped the same day or the next business day, depending on the time the order is placed.

Preorder Items

Orders that include a preorder item will be held and shipped together once the preorder item becomes available.

If you need an in-stock item sooner, we recommend placing separate orders, as we are unable to split shipments.

Order Changes & Cancellations

Once an order is placed, it cannot be canceled or modified.

Please double-check your shipping address and order details before completing your purchase.

Lost or Missing Packages

Lucas Lane is not responsible for packages lost in transit. If your tracking information shows that a package has been delivered but you have not received it, you will need to contact the carrier directly to initiate an investigation.

If a package is lost in transit, please reach out to us and we will assist in filing a claim with the carrier.

Carrier contact information:

• USPS: 1-800-275-8777

• UPS: 1-800-742-5877